Faq


HOW CAN I TRACK MY ORDER?

You should receive an email with your tracking information as soon as your order has been dispatched. Please get in touch via the ‘Contact Us’ page if you require further assistance.

DO YOU OFFER IN STORE PICK UP?

We offer a ‘PICK-UP’ option for our customers located close to our Lyndoch store, or alternatively if you simply prefer to make a drive by rather than your order being posted. This can be useful for customers wanting to have their order in time for the weekend, and who are concerned their order may not arrive in time via Australia Post. Once you have placed your order, it will be available for immediate pick up (within store business hours). 

DO YOU HAVE A SIZING CHART?

Our sizes vary from style to style so we are unable to provide an accurate sizing chart. We do offer sizing guides on most of our products in the description. Below is a General Sizing Guide for our store:

Primp Style Co. General Size Guide

XS 6
S 8-10
M 10-12
L 14
XL 16


CAN I MAKE CHANGES TO MY ORDER?

Unfortunately, once an order has been processed online we are unable to make changes or cancel. 

HOW DO I RETURN MY ORDER?

You are able to return an item for a full refund if it is faulty. Items returned for change of mind will receive a store credit. These items must be returned within 14 days. Please see the ‘Returns’ section of our website for all the details. 

CAN EARRINGS, SCARVES & HEADSCARVES BE RETURNED?

No. For hygiene reasons we are unable to accept these items back for return.

CAN I GET A REFUND IF I CHANGE MY MIND?

No. We only offer exchange or store credit on any return orders for change of mind.

DO I PAY FOR POSTAGE IF I RETURN MY ORDER?

Yes. The goods are your responsibility until they reach our HQ, so please ensure you use a postal service that insures the value of the items you are posting.

HOW LONG DO I HAVE TO USE MY STORE CREDIT?

Credits are valid for 12 months from issue date.

HOW DO I APPLY A CREDIT TO MY ORDER?

You will be sent an individual code to apply at checkout. Or if the return is in-store, we will give you the option of an online code or a physical gift card.

HOW DO I COMBINE MY ORDER?

You can combine a new order with a previously placed order if the original order hasn’t been dispatched. Simply write the original order number in the COMMENTS section so our staff know your previously placed order. 

DO YOU HAVE A SHOP?

We certainly do! It is located in the beautiful Barossa Valley at Shop 2/28-30 Barossa Valley Way, Lyndoch.

WHAT ARE YOUR BUSINESS HOURS?

Please check our Facebook page for current trading hours.

DO YOU OFFER PRIVATE SHOPPING EVENTS?

Yes we do! Please contact us if you would like to organise a private shopping event for a group of 8 or more. These are available outside of normal business hours. You bring the peeps, we’ll provide the shopping (and bubbles!)

CAN I ORDER GIFT CARDS ONLINE?

Yes, you can do this via our GIFT CARD tab, and it will be emailed to you or your chosen recipient.

Do you have an extra question up your sleeve that we haven’t answered? Don’t hesitate to get in touch  and one of our team members will endeavour to assist you within 24-48 hours.