Returns & exchanges
We hope you love your purchase but we do understand that mistakes can be made, particularly when shopping online.
If you are not satisfied with your selection, we will happily provide you with a store credit. This credit will be valid for 12 months and can be used to purchase any item/s in store.
We do our very best to ensure the quality and consistency of our collection, however if you do receive an item with a manufacturing fault you are entitled to a full refund. Please contact us via email at firstname.lastname@example.org should this occur.
Just a few things to keep in mind:
- We do not offer refunds for change of mind or incorrect sizing purchases.
- We do not offer refunds or store credits on orders which have not yet been dispatched.
- Please choose carefully when purchasing a sale item. We do not offer store credits on sale items.
- Item/s must be returned and received by Primp Style Co. within 14 days from the date of purchase.
- All items must be returned in their original condition with all the packaging and tags still attached.
- Clothing will only be accepted if returned in its original condition; free from makeup and stains, unworn and unwashed.
- Due to hygiene reasons, we do not accept returns on earrings and jewellery.
- Store credits will be to the value of the returned item/s only and will exclude shipping costs or any discount codes applied.
- Return postage costs must be covered by the customer.
- Primp Style Co is not responsible for any loss or damage to parcels during the return delivery.
Items that do not satisfy the above conditions may not be accepted for return.
Returns can be made in store at Shop 2/28-30 Barossa Valley Way, Lyndoch within 14 days from the date of purchase.
Alternatively, items can be returned via post using the link below:
Postal returns are at the expense of the customer and must be received by Primp Style Co within 14 days from the date of purchase.
Our return postal address is:
Primp Style Co.
PO Box 61
LYNDOCH SA 5351
We encourage you to make your postal return using a trackable service as the item/s will remain the property of the customer until received by Primp Style Co.
Upon receipt and inspection of the returned item/s, we will issue a store credit to the customer via email.